Terms and Conditions
Last updated:
This is a courtesy translation. Only the German version is legally binding. Read the German version
Contents · 11 sections
for the online shop at the URL
operated by
Custom Automotive GmbH
Industriestraße 22
63517 Rodenbach
E-mail: info@glossdoc.com
Phone number: +49 (0) 6184 99 47 130
- hereinafter: provider -
1. Scope
Once incorporated, these General Terms and Conditions (T&Cs) apply to all contracts concluded for the purchase of goods, services or other items (hereinafter “goods”) in the online shop at the above URL, in the version valid at the time the contract is concluded. These T&Cs apply exclusively. Deviating terms and conditions of the customer shall not become part of the contract unless the provider expressly agrees to them.
2. Conclusion of contract
2.1 The offers in the online shop constitute a non-binding invitation by the provider to visitors of the online shop to submit an offer to purchase the goods offered in the shop.
2.2 Goods are ordered via the provider’s online order form. After selecting the desired goods, entering all required mandatory information and completing all other mandatory steps of the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (order). By placing the order, the customer submits a binding contractual offer to purchase the selected goods. The contract is concluded when the provider accepts the customer’s offer. Acceptance takes place when the provider confirms the conclusion of the contract in writing or in text form (e.g. by e-mail) (order confirmation) and this order confirmation reaches the customer, or when the provider delivers the ordered goods and these goods reach the customer, or when the provider requests payment from the customer (e.g. invoice or credit card payment during the ordering process) and the payment request reaches the customer; the time of conclusion of the contract is determined by the point in time at which one of the alternatives mentioned in the first half of this sentence occurs for the first time.
2.3 Before bindingly submitting the order via the provider’s online order form, the customer can check their entries and correct them at any time using the usual keyboard, mouse, touch or other available input functions. In addition, all entries are displayed once more in a confirmation window before the order is bindingly submitted and can also be corrected there using the usual keyboard, mouse, touch or other available input functions.
2.4 The provider will store the text of the contract after the contract has been concluded and send it to the customer in text form (e.g. by e-mail). The provider does not make the text of the contract available beyond this. If the purchase was made via a customer account in the online shop, the customer can view their orders and the associated order data there.
2.5 The following languages are available for concluding the contract: German
3. Right of withdrawal for consumers
For contracts concluded away from business premises and for distance contracts, consumers are generally entitled to a right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. Details can be found in the cancellation policy, which is made available to every consumer no later than immediately before the contract is concluded.
4. Payment, default
4.1 The prices stated in the online shop at the time of the order apply. All prices include statutory VAT plus any shipping costs.
4.2 The payment options available to the customer are shown in the provider’s online shop. Payment is processed via the payment service providers selected in each case during the ordering process.
4.3 Unless otherwise agreed, the purchase price is due immediately upon conclusion of the contract.
5. Retention of title
The goods purchased remain the property of the provider until the purchase price has been paid in full.
6. Delivery and reservation of self-supply
6.1 Unless otherwise agreed, delivery is made to the delivery address specified by the customer within the delivery time stated in the online shop. The applicable delivery times can be found in the online shop.
6.2 For deliveries by freight forwarder, delivery is made “free kerbside” unless otherwise agreed. This means delivery to the public kerbside nearest to the specified delivery address.
6.3 If the provider cannot deliver the ordered goods because the provider itself was not supplied through no fault of its own, despite having concluded a congruent hedging transaction with a reliable supplier in good time, the provider is released from its obligation to perform and may withdraw from the contract. The provider is obliged to inform the customer without undue delay that performance is impossible. Any consideration already provided by the contractual partner will be refunded to them without undue delay. Mandatory consumer law remains unaffected by this paragraph.
7. Warranty
The statutory provisions on liability for defects apply.
8. Liability
8.1 The provider is liable without limitation:
- for damage resulting from injury to life, body or health that is based on an intentional or negligent breach of duty by the provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the provider;
- for damage that is based on an intentional or grossly negligent breach of duty by the provider or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the provider;
- on the basis of a guarantee, unless otherwise agreed in this respect;
- on the basis of mandatory liability (e.g. under the Produkthaftungsgesetz (German Product Liability Act))
8.2 If the provider negligently breaches an essential contractual obligation, its liability is limited to the foreseeable damage typical for the contract, unless unlimited liability applies in accordance with the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the provider according to its content in order to achieve the purpose of the contract, whose fulfilment makes the proper performance of the contract possible in the first place, and on whose observance the customer may regularly rely.
8.3 In all other respects, liability of the provider as well as liability of its vicarious agents and legal representatives is excluded.
9. Data protection
The provider treats its customers’ personal data confidentially and in accordance with the statutory data protection regulations. Further details can be found in the provider’s privacy policy.
10. Final provisions
10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), provided that this choice of law does not deprive a consumer habitually resident in the EU of the protection of mandatory statutory provisions of the law of their country of residence.
10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the court at the provider’s registered office has jurisdiction, unless an exclusive place of jurisdiction has been established for the dispute. This also applies if the customer has no place of residence within the European Union. The registered office of our company can be found in the heading of these T&Cs.
10.3 Should any provision of this contract be or become invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.
11. Information on online dispute resolution / consumer arbitration
The EU Commission provides a platform for online dispute resolution on the internet at the following link: https://ec.europa.eu/consumers/odr/.
The provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Our e-mail address can be found in the heading of these T&Cs.