Frequently asked questions about Glossdoc, products & application

Glossdoc is a specialist online shop for car care products, Car & Wheel Repair products and accessories. Our focus is on professional quality that private customers can also understand and use safely.

Our products are aimed at:

• Private customers & car care enthusiasts
• Detailers
• Workshops

All products are chosen to deliver professional results without being unnecessarily complicated.

Glossdoc stands for high-quality ingredients, well-thought-out product concepts and reliable results. Cheap products often only deliver short-term effects or leave residues. Our products are designed for long-term vehicle care.

Yes. Many products are suitable for users without any prior knowledge. The important thing is to follow the instructions and application videos and to work your way into each application step by step.

Yes. Our products are designed to work well together – from cleaning to care to protection. For the best results, we recommend using products from the same area of application.

Yes. All care and cleaning products are designed for regular use and, when used correctly, are gentle on paint, wheels and interior.

We briefly explain the key terms in car care and paint repair in our car care glossary – each with the right product.

You choose the products you want, add them to your cart and complete your order through our secure checkout. Once your payment has been received, your order is shipped as quickly as possible.

Payment is processed securely and encrypted via Shopify Payments – with PayPal, credit card, Apple Pay, Google Pay and Klarna, among others. You can see which payment methods are available for your country and order value at checkout. We do not store your payment details.

Within Germany, standard shipping costs €4.99 per order and express shipping €8.99. For orders of €49 or more, shipping within Germany is free.

Shipping to EU countries costs a flat €13.99 per order.

Germany: standard shipping approx. 2⁠–⁠4 working days, express shipping approx. 1⁠–⁠2 working days. EU countries: approx. 2⁠–⁠8 working days.

The delivery period starts on the day after the contract is concluded. In exceptional cases, it may take longer during busy periods or around public holidays.

As soon as your parcel is on its way, you’ll receive a shipping confirmation by email – with a tracking number if the carrier provides one. You can also see your orders in your customer account.

If your parcel hasn’t arrived after the delivery time, email us at service@glossdoc.de with your order number – we’ll take care of it.

We deliver to Germany and all EU countries.

Yes. In addition to the statutory 14-day right of withdrawal, you can return goods to us within 30 days of receiving them.

Please let us know about your return in advance by emailing service@glossdoc.de with your order number and the item. We cover the return shipping costs – we’ll send you a returns label.

To make sure everything goes smoothly:

• Return within 30 days of receipt
• only with the returns label we send you
• goods as complete as possible and well packed

Once we have received and checked your return, we refund the amount via the original payment method. Depending on the payment provider, this takes a few working days.