Shipping, returns, payment – GLOSSDOC brand film

What the film is about

The film sums up the essentials on shipping, returns and payment: free shipping from €49, a 30-day return policy, PayPal, card, Klarna and more. Within Germany, standard shipping costs €4.99 per order and express shipping €8.99; for orders of €49 or more, shipping within Germany is free. Shipping to EU countries costs a flat €13.99. Delivery takes approx. 2–4 working days in Germany, approx. 1–2 working days with express, and approx. 2–8 working days to EU countries.

You can pay securely and encrypted with PayPal, credit card, Apple Pay, Google Pay and Klarna, among others; you can see which payment methods are available for your country and order value at checkout. In addition to the statutory 14-day right of withdrawal, you can return goods within 30 days of receiving them, and we cover the return shipping costs. You can collect your order in Rodenbach by arrangement.

Step by step

1. Register your return in advance by email with your order number and the item.
2. Wait for the returns label we send you.
3. Pack the goods as completely and securely as possible and send them back within 30 days of receipt.
4. Once we have received and checked the return, we refund the amount via the original payment method.